Faqs
Do you sell pets?
How many days after I buy something can I return it?
Step 1: Mention your order ID and send a photograph of the package to cs@petsessentia.com
Step 2: We will send someone to pick up the product from you at no cost to you*. Please make sure that the product is unused with all tags intact. Do keep the pick-up slip safely with you so that we can coordinate with our delivery partners on your product.
Step 3: Once we receive your product at the warehouse and conduct a quality check, we will either offer you an exchange or store credit, in accordance with our policy.
How long does an order made online take to reach me?
Can I exchange it if I order online?
Step 1: Mention your order ID and send a photograph of the package to cs@petsessentia.com
Step 2: We will send someone to pick up the product from you at no cost to you*. Please make sure that the product is unused with all tags intact. Do keep the pick-up slip safely with you so that we can coordinate with our delivery partners on your product.
Step 3: Once we receive your product at the warehouse and conduct a quality check, we will either offer you an exchange or store credit, in accordance with our policy.
Note that in case the product for exchange is unavailable, we will offer you store credit and keep you posted on when the item is back in stock. * Our Retail and Customer Delight representatives are extremely qualified to support you in picking the right size for your pet, so please do reach out to them for a size recommendation before you make your purchase.In what circumstances are my purchases not eligible for return, refund, or exchange?
• Edible and perishable items like food, treats etc
• Personalized products that are made to order
• Beds, play pens and crates
• Dog Toys & Cat Toys
• Items purchased during sales
• Face Masks Returns and exchanges will also not be accepted in the following circumstances:
• If request is initiated after 5 business days of order delivery
• Product is used or altered
• Product is damaged due to misuse/overuse by the customer
• Returned attempted without original packaging including, price tags, labels, original packing, and other accessories or if original packaging is damaged